Terms of Service

1. Acceptance & Eligibility

By registering for, accessing, or using TeachCRM (the "Service"), you ("User," "you") enter into a binding legal agreement with the Developer ("we," "us"). You represent and warrant that:

• You are at least eighteen (18) years of age and possess the legal capacity to enter into this agreement.
• You are a licensed or actively practicing teacher, school administrator, or other education professional, or you are using the Service under the authority of such a person.
• The Service is not intended for direct use by students or minors. Student data is entered only by authorized educators on the student's behalf.
• Your use of the Service does not violate any law, regulation, or agreement applicable to you or your institution.

2. Definitions

• "Service" means the TeachCRM web application, including all features, AI Tools, templates, and content provided by us.
• "User Content" means all data, text, files, lesson plans, student records, assessments, and other materials you input into the Service.
• "AI Tools" means features of the Service that use third-party large language models to generate educational content.
• "AI Output" means content generated by AI Tools in response to your inputs.
• "RA 10173" means the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.

3. Legal Relationship Under RA 10173

The Service is provided to facilitate academic record-keeping. With respect to student personal data you input:

• You act as the Personal Information Controller (PIC), determining the purpose for which student data is collected and processed.
• We act primarily as a Personal Information Processor (PIP), processing such data on your instruction and behalf.
• You acknowledge that for certain operational matters (security infrastructure, AI sub-processor selection, analytics on Service usage, fraud prevention), we may act as a joint or independent controller, and you consent to such processing as described in our Privacy Policy.
• You warrant that you possess all necessary authority, consents, and lawful basis from students, parents, guardians, and your institution to input personal data into the Service. This includes, where applicable, parental consent for minors under RA 10173 §27 and equivalent protections in other jurisdictions.

4. Account Security & User Responsibility

You are solely responsible for the security of your account and for all activity that occurs under it. You agree to:

• Provide accurate registration information and keep it current.
• Use a strong, unique password and never share login credentials, session tokens, or one-time codes.
• Enable any multi-factor authentication options we provide.
• Lock or log out of any device used to access the Service when unattended.
• Notify us immediately at support.teachcrm@gmail.com upon suspected unauthorized access.
• Acknowledge that the Service's 30-minute idle timeout is a supplementary measure and does not relieve you of responsibility for physical device security.

5. AI-Generated Content & Teacher Responsibility

The Service includes optional AI Tools that produce content using third-party language models (currently Google Gemini). You acknowledge and agree that:

• AI Output is not verified. AI Output may contain factual inaccuracies, biased phrasing, incorrect answers, fabricated sources, or content that does not align with your curriculum, DepEd standards, or institutional requirements.
• You must review all AI Output for factual accuracy, answer correctness, age-appropriateness, and curricular alignment before using it with students, submitting it to your institution, or relying on it for assessment or grading.
• You retain sole professional responsibility for all educational content used in your classroom. We do not warrant the accuracy, completeness, or fitness for any purpose of AI Output.
• Limited data is sent to AI sub-processors. Curriculum topics, lesson context, and teacher-provided instructions are transmitted to AI providers. Student names, LRNs, grades, and other identifying information are not transmitted. See our Privacy Policy for details.
• AI Output ownership. Subject to the underlying terms of the AI provider, you own AI Output generated through your account. You grant us a non-exclusive, royalty-free license to store, host, and display such content within your account for the duration of your subscription, solely for the purpose of operating the Service.
• To the maximum extent permitted by law, we are not liable for academic, professional, reputational, financial, or disciplinary harm arising from your use of unverified AI Output.

6. No Liability for Academic Outcomes

The Service provides automated calculation, organization, and reporting tools. However, final grading authority rests solely with the Teacher. We shall not be liable for any errors in:

• Graduation eligibility determinations, failed subject calculations, honors rankings, or class standings.
• Calculations resulting from data entry errors, formula misconfigurations, weighting choices, or rounding decisions made by the User.
• Outputs that conflict with DepEd, CHED, or institutional policy unknown to us.
• Documents, report cards, or transcripts generated from User-supplied templates.

You agree to manually verify all "Final Grades," computed totals, and exported documents before official submission to your institution, students, or parents.

7. Acceptable Use & Prohibited Conduct

You agree not to, and not to permit any third party to:

• Use the Service in violation of any law, regulation, or third-party right.
• Input personal data for which you lack lawful authority or required consent.
• Upload malicious code, attempt to probe, scan, or test the vulnerability of the Service.
• Reverse engineer, decompile, scrape, or attempt to derive source code from the Service, except where such restriction is prohibited by law.
• Use the Service to harass, defame, dox, or discriminate against any person.
• Impersonate any individual or misrepresent your affiliation with any institution.
• Resell, sublicense, or commercially redistribute access to the Service without our written consent.
• Use the AI Tools to generate content that is unlawful, defamatory, hateful, or harmful to minors.
• Circumvent any access controls, rate limits, subscription tier restrictions, or usage quotas.
• Use any automated system (bots, scrapers, crawlers) to access the Service except where expressly authorized.

8. Intellectual Property

Our Property. The Service, including its design, source code, trademarks, logos, default templates, knowledge base content, and the "TeachCRM" name, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

Your Content. You retain all rights in User Content you input. You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, reproduce, and create derivative works of User Content solely as necessary to operate, maintain, secure, and improve the Service for you.

Feedback. If you submit feature suggestions, bug reports, or other feedback, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without obligation to you.

Copyright Complaints. If you believe content on the Service infringes your copyright, send a written notice to support.teachcrm@gmail.com identifying the work, the infringing material, your contact information, and a good-faith statement.

9. Subscriptions, Billing & Refunds

The Service offers a Free tier and paid "Pro" tiers (Monthly, Quarterly, and Yearly). Pricing is shown on our Pricing page and is processed through our payment partner PayMongo, which supports GCash, Maya, and major credit cards.

Pay-as-you-go model. Pro subscriptions are one-time prepayments for a fixed duration. We do NOT automatically renew subscriptions or store your payment credentials for recurring billing. When your subscription period ends, your account reverts to the Free tier unless you voluntarily purchase a new subscription.

No cancellation required. Because subscriptions do not auto-renew, there is no recurring charge to cancel. To stop using a Pro plan, simply allow your subscription to lapse.

Effects of expiration or downgrade. When a Pro subscription expires or is not renewed, content or active classes exceeding Free-tier limits may be archived as described within the Service. You may restore full Pro access at any time by purchasing a new subscription.

Price changes. We may revise subscription prices at any time. Price changes apply only to subscriptions purchased after the change takes effect; existing prepaid subscriptions are honored at the originally paid rate until they expire.

Refunds. Because the Service is a digital product activated immediately upon payment, all subscription fees are NON-REFUNDABLE once the subscription is active, except where a refund is required by applicable law. If you experience a verifiable technical issue that prevents you from accessing core Pro features and our support team cannot resolve it within a reasonable time, you may request a pro-rated refund by contacting support.teachcrm@gmail.com within thirty (30) days of the charge. Refund decisions are made at our reasonable discretion.

Payment disputes. Any payment dispute must first be raised with us directly. Initiating a chargeback through your bank or PayMongo without first attempting good-faith resolution with us may result in immediate suspension of your account and may be treated as a breach of these Terms.

10. Third-Party Services

The Service relies on third-party providers, including but not limited to:

• Render for cloud hosting and infrastructure.
• Google for OAuth authentication, Gemini AI processing, and Analytics.
• PayMongo for payment processing.
• Resend for transactional email delivery.

Your use of these providers' features is subject to their respective terms and privacy policies. We are not responsible for outages, errors, or policy changes by these providers.

11. Service Availability & Modifications

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We do not guarantee uninterrupted access, error-free operation, or that defects will be corrected. We may, with or without notice:

• Modify, suspend, or discontinue any feature or the entire Service.
• Introduce, remove, or change subscription tiers and their entitlements.
• Impose usage limits, rate limits, or storage quotas.
• Perform scheduled maintenance or emergency downtime.

You are responsible for maintaining your own backups of User Content. We provide export functionality where reasonable, but you should not rely on the Service as your sole record-keeping system.

12. User Data, Backups, and Deletion

You may request deletion of your account and associated User Content at any time by contacting support.teachcrm@gmail.com or via the in-app deletion flow, where available. Upon deletion:

• User Content will be removed from active systems within a reasonable timeframe, typically 30 days.
• Residual copies may persist in encrypted backups for up to 90 days before automated rotation.
• Anonymized, aggregated usage logs and financial records required for legal compliance may be retained as required by law.

"Permanent Deletion" actions taken within the Service are irreversible. We are not responsible for restoring data deleted by you, whether intentional or accidental.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT, INCLUDING AI OUTPUT, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, TITLE, AND QUIET ENJOYMENT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MINIMUM EXTENT PERMITTED.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR PROFESSIONAL REPUTATION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE LEGAL THEORY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED PHILIPPINE PESOS (PHP 100.00).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MINIMUM EXTENT PERMITTED.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Developer, its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

• Your use or misuse of the Service or AI Output.
• Your violation of these Terms or applicable law, including RA 10173.
• Your inputting of personal data without proper authority or consent.
• Unauthorized disclosure of student or sensitive information from your account.
• Your infringement of any intellectual property or other right of any person.

16. Termination

We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, present a security risk, fail to pay required fees, or for any other reason at our reasonable discretion. You may terminate your account at any time as described in Section 12.

Sections that by their nature should survive termination (including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and Miscellaneous) shall survive.

17. Changes to These Terms

We may revise these Terms from time to time. When we make material changes, we will:

• Update the "Effective Date" at the top of this document and the version identifier.
• Notify active users in-app, by email, or by requiring re-acknowledgment before continued use.

Continued use of the Service after the Effective Date of a revision constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may request account deletion.

18. International Users

The Service is operated from the Republic of the Philippines and is primarily marketed to users located in the Philippines. By accessing the Service from outside the Philippines, you acknowledge that:

• Your data may be transferred to, stored in, and processed in jurisdictions other than your own, including the Philippines and jurisdictions where our service providers operate.
• You are responsible for compliance with the laws of your own jurisdiction, including data protection, education, and consumer protection laws.
• Nothing in these Terms is intended to waive any non-waivable rights you may have under the mandatory laws of your country of residence.

19. Dispute Resolution

Informal Resolution First. Before filing any formal claim, you agree to first contact us at support.teachcrm@gmail.com and attempt in good faith to resolve the dispute for at least thirty (30) days.

Data Privacy Complaints. Complaints involving personal data may also be filed with the Philippine National Privacy Commission in accordance with RA 10173.

20. Miscellaneous

• Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
• Severability. If any provision is held unenforceable, the remaining provisions shall remain in full force, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.
• No Waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
• Force Majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, internet outages, government action, or third-party service failures.
• Independent Contractors. No agency, partnership, joint venture, or employment relationship is created by these Terms.
• Headings. Section headings are for convenience and do not affect interpretation.
• Language. These Terms are written in English. Any translation is provided for convenience; the English version controls.